FAQs
How long will a custom pen take to be delivered?
Normally, a custom made pen will be ready within 4 weeks. Some pens may take longer than 4 weeks depending on how long it takes to source the materials.
Why are your pens so expensive?
While it is true that cheaper pens are available, our pens our crafted with the utmost attention to detail. Each pen is scrutinized for defects before it is sent out. You will not be unhappy with the purchase of one of our pens.
Why don't you have a larger selection of ready-made pens?
As much as we love serving our customers in whatever way possible, we run this business as a hobby, and cannot devote our full time to making pens. We hope you are satisfied with the pens for sale, and want you to know that new pens are being made, and that new products will be added as we make them.
Do you sell pen refills?
No, we do not sell pen refills. We hope to be able to provide refills to our customers in the future. If you need information on what refill to choose, contact us!
Do your pens come with refills?
Yes, our pens come with fine point black gel refills by Monteverde.
Do you offer a warranty on your products?
No, we do not warranty any of our products. All sales are final. We strive to provide excellent service, so if you have questions or complaints, do not hesitate to let us know.
Why has my pen stopped writing?
If your pen is not writing, replace the ink. If your pen is a fountain pen with an ink cartridge, check if the cartridge is empty. If the ink cartridge is not empty, ink may have dried in the nib, in which case you will need to clean the nib.
Other questions or feedback? Please ask!